FREQUENTLY ASKED QUESTIONS

Don't see your answer here? Email us at hello@lucyave.com and we will get back to you within 24 hours.

 

Can I return or exchange my order if it doesn't fit or I don't like it?

Absolutely! We allow returns within 30 days of delivery to you. Items must be unworn and have the original tags and/or shoebox. To exchange you will need to order the item you want, and then send the unwanted item back for a return. THERE ARE NO RETURNS ON SALE SECTION ITEMS WITH THE PRICE ENDING IN .00! You can see the full return instructions HERE.

 

Why didn't I get a shipment or order confirmation?

This is usually because you entered the wrong email address on accident.. Shoot us an email at hello@lucyave.com and we can lookup your order and let you know the status.

 

How do I use my coupon code?

Want to use your coupon code? Awesome! The easiest way is to click on the shopping bag in the top right corner of the page, then click View Shopping Bag at the bottom, then click where it says Coupon Code, enter your code in the box and click Apply. Feeling left out because you don't have a coupon? You can see our current coupons HERE.

 

How do I use my gift card?

The easiest way is to click on the shopping bag in the top right corner of the page, then click View Shopping Bag at the bottom, then click where it says Gift Certificate, enter your code in the box and click Apply.

 

How do I track my package?

If you created an account with us you can login HERE and view the status of your order anytime. Whether you created an account or not you should receive an email with your tracking number when it ships. If you didn't receive one, shoot us an email at hello@lucyave.com and we will let you know the status of your order.

 

How long will it take to receive my order?

Once you receive your shipment email please allow 1-2 business days for processing at our warehouse. After that it will be 7-10 days for Free Shipping, or 1-3 days for $3.99 Priority Shipping. From the time of payment orders should arrive within 12 business days for Free Shipping or 5 business days for Priority Shipping. Orders going to Alaska, Hawaii, Military Post Offices or United States Territories may take longer.

 

Can I use more than one discount code?

Unfortunately our website only allows one discount code to be used at a time, so pick the best one!

 

How do I edit the items in my cart?

Click the shopping bag in the top right corner of the page, then click View Shopping Bag at the bottom. There you can edit quantities and remove items if you changed your mind.

 

What countries do you ship to?

We currently only ship to the United States, but we are working to bring more international destinations!

 

How often do you have sales or promotions?

The short answer, whenever we feel like it! We don't have a set sale calendar, but if you want to be the first to know about sales and giveaways be sure to sign up for our VIP Club HERE.